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I've compiled a list of books that I highly recommend to you. Take a a few minutes to browse their review at your favorite online store.
Anyone will benefit from the communication strategies and tools to improve listening skills in these books that cover conflict resolution, effective communications and communication style.
Difficult Conversations, by Stone, Patton & Heen
Getting Past No, by Ury
Talking from 9 to 5, by Tannen
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